Tag: Support

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Phone Fun IV: A New hope.

In our last episode of phone fun I had got an HTC TOUCH , Well…… That didn’t work out so well. Exactly 360 or so days the HTC touch Starting having issues with the screen and Calls.  Now, from trials and tribulations with sprint I learned the last thing you want to do is call *2 on your phone.  Doing that is like crank calling the deathstar while its in orbit around your planet.  Sprint Over the phone support basically told me I had to buy a new phone. Which I don’t have money I can magically pull out of my ass.   So I did the next best thing, I headed down to a sprint corporate store.  Since I pay my phone bill locally by walking into these stores I figured I’d get a better idea of what to do. After a short talk they sent us down to Boxboro Massachusetts.  They have a repair depot up that way, anyways  after a 30minute drive and a 30 minute wait they told me the phone was shot(radio was damaged).  After a short wait they sent me on the way with another HTC Touch(#2), After getting that home with-in a few hours the audio on that phone sounded like a cat barfing in your ear.   Called *2 and sprint offered to send out yet another HTC touch(#3). They shipped it overnight which was very nice and it arrived on monday.

I had that phone no more than 48hours when the phone would just lock and gave a screen of death, Now I am fairly careful with phones and use screen protectors and such. After wasting 3 of them I was not exactly happy.  That Phone went back to sprint. To make a long story short, I’ve gone through alot of HTC touches and as Far as my last post about this phone in 2008 . How does the phone rate up?

A bit of a learning curve which kind of surprized me but none the less I like it so far. As far as my requirements for a phone

Requirements for a Phone

  1. to make calls
  2. The Phone is configurable
  3. good battery life
  4. add/make ringtones
  5. Applications that don’t cost a years pay for a small 3rd world country
  6. Durable

Well… After a year with one phone and 1 to 2 months on 4 others.

1 The phone defiantly passes on. For a refurbished HTC-Touch that is debatable.

2. Again you can’t knock the touch on this, its extremely configurable once you figure out the interface.

3. battery life… That is actually pretty good.  Although using the GPS Or other intensive options I would recommend a car-charger.

4. You can make ringtones till you puke with this thing rather than jumping through hoops trying to convert soundfiles into strange formats.

5. As Far as applications go, you can find most of the common apps you need on the phone although I’d recommend downloading Google maps. With enough looking you can find pretty much any app you want for the phone but, this is where i’d give the Iphone or palm pre a small advantage with an “app store” for centralized buying of applications although the Iphone is more like Locked into the app store which I believe you can not install any 3rd party apps w/o jailbreaking the phone.

6. Lastly durability I seriously question, as the phone did make it One year. as Far as the refurbished HTC-Touches.. Those sucked ass.. there’s not enough swears in the English language to say what shit the HTC Touch Refurbs are. I may of run into a bad line of them but that is hard to believe that i’d of gone through that many phones.

as far as my current phone, Sprint has offered me a HTC Diamond,  Again i leave this post open till the next time I come back to phones.

As far as sprint is concerned – It seems they are OK as far as support as long as you get the right person.

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Fun With Teva shoes

In the early half of 2009,  I purchased Teva aravalli mens shoes. For years I have worn Teva shoes since Timberland shoe quality went downhill.  Now since I do not drive a car, quality of shoes are important to me.

Around Mothers Day in 2009 I purchased these shoes and out of the store they were very comfortable. but, after a month these shoes started to fall apart which aggravated me.  The glue to hold the sole together had was very inferior due to the fact that the more you walked the more that the sole separated from the shoe.

After I had returned the first pair I figured that the shoes were a fluke.  In june I the second pair and those too fell apart in no time.   Since I needed shoes and the older Teva shoes I had some holes in them, the retailer I bought the shoes from did everything in there power to help me out, but to no avail. finally I had emailed Decker shoes the parent company of Teva figuring that i’d get no response. About a week late to my surprise I received an email back

Hi Mike

Thanks for your email.  Honestly.  We really appreciate you taking some time to connect with us and share your feedback.

First, I’m sorry to hear of your most recent issues with Teva products.  You are absolutely correct in your frustration, we definitely owe you a huge apology and a new pair of shoes.  I hope you will accept both from me and know that I will help in finding a resolution.  Teva prides itself on high performance, quality and, as a sign of our camaraderie, our customer service.  I’m sorry to hear we fell short in these department for you.

As you may know, the Aravalli is no longer available in our current line.  However, I would be happy to replace your shoes with a pair from our current selection.  I would like to offer something like the Riva Leather eVent or the Riva eVent.  You can check both out here.  If these aren’t exactly what you’re looking for, just let me know if something else stands out.

Once you choose a style, please let me know your size and address for shipping.  I’ll go ahead and get these out as soon as possible.  Also, for all of your troubles, I would like to also extend an offer for a pair of our Mush flips.  I know it’s starting to change seasons but year-around these are a definitely a treat for your feet.

Thanks again Mike for reaching out.  We’re glad to hear from you and I apologize again, on behalf of Teva, for your troubles.

Looking forward to hearing from you,

jaime

Jaime Eschette

Teva Public Relations

Goleta, CA

(###) ###-### x1178

 please consider the environment before printing this e-mail

After a few email exchanges Teva sent me a pair of Teva Riva Event shoes, These shoes are amazingly comfortable, A little tight at first but after you break in the shoes. they are very light, durable, and weatherproof. I really have to hand it to Teva/Deckers shoes for helping me out and fixing this problem with my shoes.  Really as far as shoes go I never thought of Teva for shoes, I used to use Timberlands for shoes but, as there quality went downhill I was happy to find this brand.

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Logitech G7 double click Abyss

I’ve just about had it with the G Series of Logitech mice. I don’t know why but, they always seem to get the double click of death after only months of use.

right now my mouse is inthe process of being sent to Logitech, Thankfully support was willing to RMA my mouse for a completely different mouse.

our Warranty Department and I can offer you the MX1100 Cordless Mouse as a replacement.

The MX1000 I had lasted 4 years before any problems what so ever with that mouse and I hope the quality is better than the Logicrap G7

So hopefully there should be a Review of the MX1100 thats Favorable instead of Hulk angry want to kill a mouse rant.

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Oh the fun of Windows XP (fun with windows activation)

I’ve made some hardware updates to my machine and really the biggest pain of any machine I’ve built is one thing…  Windows XP.  As I sit here I have a legit copy of the software but, Every time I’ve reinstalled since maybe the 5th time I’ve reinstalled over the years there is one nagging thing that outright just pisses me off.

Windows Activation….. Its basically the most annoying prospect on this planet.  After entering the product key than clicking the keys in the small keys in the bottom right it says “you can activate windows over the Internet or over the phone” the Internet will be quickest and easiest .. my ass…  if you have had windows a couple of years you will run into this same activation wall.  Basically, once you have activated your windows a few times you will get an error:

“this copy of windows has been activated too many times”

An option for a entering another key comes up or you have to dial up the 1-800 Number, So you call the 800 number and you are greeted by a female robot that asks you questions.  Rather than being able to input your answers by keypad your stuck with dealing with a voice response system.   Now being a voice recognition system your already aggravated due to the point you have to speak like Anakin Skywalker from the first starwars movie,  if you don’t speak with any emotion or even twinge the wrong way you should get through the first prompts ok, but when it comes to the next part which is speaking a forty-eight digit string of numbers.

You will need the powers of a jedi , A vulcan and an android in order not to loose your sanity.

8 groups of 6 numbers each , or so you think….. you start slowly and speak each number like every emotion has been ripped from your head and your the original terminator .. if you succeed  you will hear a bell signaling that you’ve just passed the first trial, if not the “friendly” robot voice says it does not understand you and to repeat the numbers again.  You try the numbers a second time and wait for the bell.. if not your treated to the third form of this torturous adventure.  Keypad entry …. If you input the keys on a poor signal from say a cell phone, your fucked, because the robot will kick you back to voice prompt or the 4th option. If your lucky and you don’t fart breath the wrong way or scratch and itch you get to the end of the numbers.   The robot now tells you to hold on and is validating your install.. You breath a sigh of relief for a mo- “sorry I can not validate this install You are now being transferred to a representative”

In the moment you channel every emotion you’ve held back in the past 5 minutes and try to channel enough anger over the phone hoping that the robot explodes. As your own robot demeanor slowly turns into darth vader after finding out his ship was towed for parking in a non-sith  zone.

darth_xp

The thought of throwing the disc across the room and killing something with it comes to mind.. Finally you get an operator, They ask for the First six digits of the installation ID, Than after that it turns into a interrogation.

You get asked questions

  • Did you buy this software at a store…
  • How many Machines do you have this software installed on.
  • Is this your first time activating this software
  • How many machines is this software installed on(again)

This is what pisses me off to the core.. I purchased this software from a fucking store.. I have in my hand the damn case for the disk an original CD and now I’m getting 20 questions?  I did not pirate the damn thing.. (who would be stupid enough to call on a pirated disk ? ) And the fact they ask you twice about how many machines its installed on is just about Saying your trying to steal the disk.  what the fuck?   How about instead of beating around the bush.. just ask outright .  ARE YOU STEALING THIS SOFTWARE!  After the interrogation you get to the next fun part of the “easy activation”

Now i have nothing against foreign call centers but at this point your bloods boiling you’ve just used every ounce of mental strength not to go batshit crazy over the phone and now the fun begins.. you are read a forty-two digit code from someone who does have an accent that sometimes can be VERY hard to understand. So at times your asking to go back but occasionally you will get a person who is rattles off the numbers like they’re an Auctioneer onethreefoursevensixfive HOOOOOOOOOLD THE FUCK ON…

after what seems forever and a day and half you finally get through this depleted and wanting to kill something you have windows activated till the next time you upgrade/something goes wrong/you look at windows the wrong way/ your cat sneezes.

this activation crap needs to be fine tuned .. or at least have some sort of system where you can de-authorize an activation like bioshock did.  Honestly when it comes to the next edition of windows or even Vista I cant afford it.  So I’m stuck on XP. But every time I’ve had a problem i don’t feel like saying more numbers than a Stock sheet in the newspaper.

If you look at it, Its a 48 to 96+ digits for an installation key because of the autobot phone lady, Not to mention if that fails its another 48+ digits after that. six more digits If you get “too many activations and the megamaid robot cant authorize your windows”. Than another 42+ digits for the “confirmation ID”, so in total its anywhere from

Ninety-six to one-hundred and ninety-two spoken numbers over the phone..  that’s just totally insane.

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Phone fun III: there is No spoon edition…

After all the fun with the two Samsung phones that had battery life shorter than a 1meter marathon and several billion calls to sprint, to which they were very helpful about my problems and have been overall very good to me.  The problem I Have is due to where i bought the phone .. radio shack it makes dealing with sprint a little bit crazy, Since the phone was purchased at radioshack sprint doesnt deal with the phone  till its 30 days old, and as far as choice of phones at radioshack your fairly limited to what you can pick unless you know what your doing.  Also dealing with sprint because of having previously swapped my phone, which the last call to sprint helped me the greatest in not getting stuck with a phone that was like trying to power your house with a AA battery.

At Radioshack you will spend a little less to ALOT less on the phone, but as I said before its very slim pickings, they will generally have 5 or so phones to choose from in a store. After dealing with the 2 samsungs , I decided to take a more detailed online search for phones. Looking at the radioshack website shows alot more phones than are instore, but if you look carefully it doesn’t have the little warning of “you have to online only sucker.”

But, I did notice something, Different radioshacks Stock different items. So i went around to a few different radioshacks, and the radioshack closest to me which is at a mall thats not a mall anymore, its what malls look like when they die, there was a phone that caught my interest. The HTC touch , compairing it feature-wise to the M520 they were very alike in features, the only thing missing was the GPS feature (so I thought). I had also looked at the samsung instinct, but the killing factor to that phone was the fact i’d have to change my plan massively in order to get it and paying 25$ more a month for the same features i get now doesnt really float my boat. I did not want a crackberry because the stupid services you have to get.   For me to get an instinct I’d have to get an “everything” plan, which is already close to what i have now, I have data , text and unlimited data for 45$ a month. the cheapest “Everything plan sprint has is 69$ a month….. Do not want… Anyways.

I Wondered if this would be a nightmare returning the phone because I was told you are allowed only so many swaps, So I made sure and called up sprint customer service (*2 on sprint phones) and explained my plight, To which I got a very understanding person on the phone and they put me on hold a bit and than sent me to there hardware tech support, I explained my very issue with the phone and told them where i purchased the phone and they said that it was “ok to bring the phone back to the retail store and they would mark the information in the computer so i’d have no problems returning the phone”. I brought the phone to the first radioshack and explained what i was told and that i had seen a phone in a different radioshack that had my interest.

The HTC touch is an interesting phone,

A bit of a learning curve which kind of surprized me but none the less I like it so far. As far as my requirements for a phone

Requirements for a Phone

  1. to make calls
  2. The Phone is configurable
  3. good battery life
  4. add/make ringtones
  5. Applications that don’t cost a years pay for a small 3rd world country
  6. Durable

It Definanatly meets #1 , as far as numbers 2,4,5,6 it seems to exceed that greatly, Number 3 though will be the test, i’ve only owned the phone for 3 days. but, a sign of hope was when i got the phone i never charged the battery and it lasted 3 days.  As far as the learning curve on the phone, which logic wise you’d think it would be just something you could just pick up the phone and use. with the HTC touch there are 2 buttons and an omnidirecitonal button, if you make a call you need to pay attention to the touch screen at first because if you just assume where buttons are you are going to end up making a mistake. About the GPS with the phone, the phone at it default settings from the store does not have a GPS, but if you update your phone with the most current ROM file from HTC You will have GPS enabled minding this is sprint only. software installation is fairly simple and does not take alot of time, phone updates are also fairly easy with one drawback, if you update and dont have anything to backup your phone numbers be prepaired to write down all the numbers on your phone or you will loose them.  the touch interface is intuitive , but sometimes it gets in the way. as far as tweaking the phone there are many many things you can do to the phone due to the fact its windows mobile 6.1. I think another few weeks with this phone should tell the tale of this phone..

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Phone fun Revisited, A month and a half with Sprint and another phone (Samsung SPH-M520)

Now that i’ve had some time with This plan and Sadly enough i’ve gone through a few phones , I figure I’d update a little bit. The katana lx is no more, the phone had issues that drove me nuts (no ability to mess with the phone at all).

About a week after my post i had given up all hope on the katana, Its a nice phone for someone who just wants a phone.. but if you like tinkering the katana is no mans land. So I headed back to the store i purchased the phone and stepped up a bit on the phone. I ended up getting the Samsung M520 ,

As far as the M520 was It is a good phone with one glaring problem. The battery.. Now i dont know if i ended up getting a crap phone or just the phones battery lasts for a time shorter than it takes to sneeze.

From the time of my last post and my expectations of a phone have changed a little bit due to changes in my phone plan and experiences I’ve personally had, before it was

basic requirements for a phone.

  1. to make calls
  2. that the phone is somewhat configurable
  3. can add/make own ringtones.
  4. Durable

Since i’m on a contracted phone plan now I have moved my expectations a bit higher since its something I will have for as long as the contract lasts, which the revised list is.

Requirements for a Phone

  1. to make calls
  2. The Phone is configurable
  3. good battery life
  4. add/make ringtones
  5. Applications that don’t cost a years pay for a small 3rd world country
  6. Durable

The Samsung M520 Meets 1,2,4 and 6 without a problem and 5 conditionally , but the glaring problem was number 3, battery life. the first week with the phone seemed ok, but after each night the phone would be maybe 1/3rd dead, As time progressed it seemed like the phone would not last more than 3 days on a charge with the light usage.  On my trip to California the 520’s weaknesses showed badly, but as a premptive thought i had purchased a second battery for the 520 which ended up saving the day. reason being is all that day I had been calling people when I touched down in each airport and just using the phone to keep in contact with people to keep them up to date, fairly light usage overall. When I got off the plane in San Jose in the airport i turned on the phone and It instantly died just saying “Recharge battery”. No when i had left chicago I was fairly sure i powered down my phone. but, without a phone and meeting friends for the first time in person, it can be a troublesome thing if you have no way to communicate with them. Thankfully the second battery came into play and I was able to make a call.  All that week i found myself having to recharge the phone whenever i could which to me is totally annoying. When i had left San Jose to go home I had the phone on the charger till the second I left California, When I had got back to Rhode island the phone pulled just about the same thing which was the final straw for the m520.

Figuring that it may of just been a fluke i tried a second M520 and to no avail the battery seemed just not to favor me, Either the store i had got the phone from had a shitty shipment of that phone or otherwise. but, there’s No way I’d go for another M520.

As far as the Phone goes the battery is the deal killer on it , I don’t want a phone that needs to be hooked up to a power outlet every night. but as far as Feature the phone was inline with everything i wanted with a phone with exception to battery life.