SO………………
Yeah..
IN the last issue of phone fun.. it actually turned out to be not so much phone. err fun….. well the Story might of stopped if it hadn’t been time for a new contract and me wanting a new phone due to the horrid life of the HTC touch. The HTC touch at the time i thought was a good phone but the thing is those phones seem to SUCK. I had gone through 11 or More HTC touches.. Now in the end Sprint made good on there end and offered me a HTC Diamond to make good. the HTC diamond was a much better phone.
Figuring my contract was up in 2010 , I figured I’d start with a brand New phone the HTC EVO, funny enough I didn’t even pre-order the phone I figured i’d goto the store and buy up the phone and they didn’t have it I’d wait. I went in to best buy On the day before the phone was due to be released and tried to pre-order the phone which didn’t work so well since the pre-orders we’re filled as of that day , So I was told to come back at the crack of opening at best buy, they were actually opening early that day to sell the phone. so on June 4th i got out of bed at the crack of dawn and headed out to best buy , Waited At the entrance and was told that it may not be possible to get the EVO , well since i was the first person in line which upped my chances, I got in the store first to find out they had only 2 EVO’s being sold on the floor and the rest were filled in as pre-orders. I was thinking Yee-fucking-ha as I got to the Mobile area first and started filling out the paperwork for the phone. The guy who was behind me was also in line heard the same thing i heard about 2 phones and thought i was going to buy both. Even if i wanted to i couldn’t.
But Happy i had the phone I walked out the door with a day one release phone and was Happy … Till about 6 months down the line. I had gone to the local store and was buying soda – I had been using the phone as a music Player after a bike trip and was thirstier than a man lost in a desert on mercury. So i took the phone out to shut off the music and while trying to manipulate the phone it happened….
The phone dropped and it was like slow motion. in a last ditch effort i grabbed the earphone plug…. Bad mistake… almost as bad as playing with a flamethrower in a gunpowder factory. As i had the cord thinking i was saved the phone stopped for what seemed a moment and the earphone jack disconnected and snapped the momentum of the phone Screen down to the cement … FUCK , I stirred at the phone for a moment like a dead animal not wanting to know if it was truly dead. After getting some courage and picking the phone up the worst of my fears were confirmed . the screen was smashed and only being held together by the screen protector. Well, the second thought swirled through my mind as to “AH HA , I have insurance.” so i picked up the pieces and headed down to the repair center , They quickly replaced my screen and i thought i was on my way again.. wrong…
Trip 1 phone 1:
WHen they had replaced the screen they goofed it up by somehow putting what seemed to be bad glass on the screen which was causing pressure on the LCD making the colors go all LSD on the LCD . I brought it to the original repair center and they said they would take a look at it. figuring i was in OK hands I left the phone with them to come back 2 hours later. when i picked up the phone sprint claimed to had have replaced the Screen and made sure of everything was ok. but, I did notice something. the Receipt for the back end service area your not supposed to see was in front of me , at the time i questioned the “DNR SENT BACK TO Customer”. not thinking what it meant i had left and was halfway home when it hit me…
DID NOT REPLICATE. FUCK….and behind the screen was the same dust that they had got in the phone from the first replacement.
So… Trip 3 i went back and explained my problems and how they did nothing and they offered to replace the phone. I was fine with that figuring I’d get a phone that was in better shaped than my phone. 2 days later I received that phone. that phone had its own problems Dead pixels and sounding like a constipated cat when getting calls.
Trip 4 Phone 3:
This trip ended up with sprint offering to send a Phone to my house in order to save me the trip of picking it up from the service center, well that was all good except this phone was also in sad ass shape. when you hit the touch screen the colors went into strobe mode and than freaked out………..
So another trip to the sprint repair center
Trip 5:
Again offered another phone i was still sort of happy with the service I’ve received from sprint. So this time it was offered that they would ship a phone from sprint corporate to the repair depot so they could inspect the phone themselves.
Trip 6 phone 4:
Miserable failure…. I had gone down the street and realized this phone had some pretty bad issues too..
In the end of this phone sprint again offered to ship the phone from corporate to my home.
I had asked and was told that I would be receiving a brand new EVO, which I would of been happy with Had i Actually had received on rather than Yet another refurbished problems.
Phone 5:
I ended up dealing with that phone for less than a month when i noticed the screen looked like it was badly put together and it had literally waves in the screen, that had looked like whomever worked on the phone crushed the LCD screen in there hands. The phones when it was off looked phone but when you looked at it it had whats known as the B-spot but about 10 times worse.
At this point I had it with refurbished phones I had it with the EVO. I was sick of running across the state and i was sick of seeing people order replacement after bad replacement of phones. Whatever company that repairs and refurbished the Sprint EVO’s was doing a terrible job. I would not be surprised if they just cleaned the phones up and let them loose into the world. For One of HTC’s flagship phones they made no effort to make these phones aesthetically pleasing for being a refurbished phone.
Sprint or whatever company handles there repairs seriously needs to check themselves for Quality control. there is no reason in the world these phones should be sent out into the wild like they are. Also the costs involved with this is likely crazy.. Replacing a phone 5 times has to has some costs behind it that are expensive.
For now I’ve sworn off HTC. It may not be there fault but after being through so many phones it leaves a bad taste in my mouth…
